How can we help?

For help with account access, Sign in with Apple, email and password, subscriptions, Restore Purchases, readings, privacy, or account deletion, email hello@orvela.app.

Account access

Sign in with the same Orvela account and method you used before: Sign in with Apple, or your email and password. If you are unable to access your account, contact us with the email address connected to it.

Subscriptions and purchases

First, sign in with the same Orvela account used for the purchase. Then open Settings in the app and use Restore Purchases. If access still does not appear, contact support at hello@orvela.app.

Apple handles billing and refund decisions. For a refund or a billing decision, contact Apple directly.

Readings and privacy

If a reading seems incomplete or you have a question about how Orvela works, send us the details at hello@orvela.app. For information about data handling, read our Privacy Policy and Terms of Use.

Account deletion

To request deletion of your Orvela account and associated app data, email hello@orvela.app from the email address connected to your account.